Our Contact details
Postal address: Butt Lodge, Lochranza, Isle of Arran, North Ayrshire, KA27 8JF, GB
Telephone: +44 1770 307380
Email: info@buttlodge.co.uk
What information we may collect, use, and why
We collect or use the following information to provide services and accommodation:
- Name and contact details
- Address
- Date of birth
- Purchase or account history
- Payment details (including card or bank information for transfers)
- Health information (including dietary requirements, allergies and any relevant health conditions you feel we should be aware of)
Lawful bases for Collecting and Storing Personal Data
Our lawful bases for collecting or using personal information to provide services and accommodation are:
- Contract – we have to collect or use certain information so we can enter into or carry out a contract with you. All of your data protection rights will apply except the right to object.
- For the performance of a contract with you
- For the purpose of furthering Butt Lodge legitimate interests including improving our services
- You are able to remove your consent at any time. You can do this by contacting info@buttlodge.co.uk
Where we get personal information from
- Directly from you when a booking is made
How long we keep information
- We will store your data for a maximum period of 5 years
How we store your personal information
- Your information is securely stored on our website, booking system and physical documentation held within Butt Lodge
Data Protection Rights
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which mean you may not receive all the information you ask for
- Your right to rectification– You have the right to ask us to correct or delete any personal information you think is inaccurate or incomplete
- Your right to erasure– You have the right to ask us to delete your personal information
- Your right to restriction of processing– You have the right to ask us to limit how we can use your personal information
- Your right to object to processing– You have the right to object to the processing of your personal data
- Your right to data portability– You have the right to ask that we transfer the personal information you gave us to another organisation, or to you
- Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time
- If you make a request, we must respond to you without undue delay and in any event within one month
- To make a data protection rights request, please contact us using the contact details at the top of this privacy notice
Who we share information with
Our data processor Innstyle.co.uk manages accommodation bookings and payments for us
How to complain
- If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice
- If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated 26/01/2026